About Amber
What is Amber ?
What does 'natural' amber mean ?
How do I care for my Amber ?
Guarantees
What guarantees do you offer ?
What is your return policy ?
What is your privacy policy ?
Payment Security
How secure is AmberJewelryDirect.com ?
How secure are the payment transactions ?
What payment methods do you accept ?
Shipping
Where do you ship to ?
How do I track my order ?
Contact
How do I contact AmberJewelryDirect.com ?
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What is amber ?
Amber is a gemstone created by nature, a highly prized fossilized resin from ancient forests created millions of year ago.
This fossilized resin, not to be mistaken with tree sap, was transported by rivers and the Baltic Sea 30-90 million years ago, making beautiful deposits of amber in the shallow northern coastal zone of Europe.
Amber was traditionally used for good health and good luck. The ancient Greeks and Romans both believed in the magic powers of amber.
For more facts about Amber click here.
What does 'natural' amber mean ?
Natural amber is a product of nature, that has not been chemically and/ or heat enhanced in any way. It is generally uneven in colour and shape.
Natural amber has a natural beauty as a result of weathering from the sun and sand, and changes in humidity and oxidation.
How do I care for my Amber ?
Store your Amber carefully.
Amber can lose color with time, and each piece ages differently, so it is important to storage your amber away from direct sunlight. Do NOT drop your amber jewelry into handbags or draws where sharp objects could cause damage.
Clean your pieces occasionally.
From time to time, wipe clean your amber with a soft cotton or flannel cloth to remove any build up from wear, such as body oils, perspiration, lotions etc. Do NOT plunge amber into water, swim or shower with your amber, and keep them away from hot items, such as stove, irons, bulb, etc.
Amber should NEVER come in contact with detergents, bleach or cleaning solutions. And should NEVER be placed into sonic cleaners.
AVOID: hairspray, perfume, makeup and shampoo around your amber.
What guarantees do you offer ?
All of our products are backed by a 100% satisfaction 30-Day money-back guarantee.
Shop with confidence at AmberJewelryDirect.com. In the event you are not completely satisfied with any item within 30 Days of receiving your order, we can offer you an exchange or refund, excluding all shipping, and handling and any insurance charges.
In the event an item is damaged during shipping, please notify customer service immediately (within 48hrs of receiving your order) at customerservice@amberjewelrydirect.com
All returns must be shipped back no later than 5 business days from the date the return was authorized.
What is your return policy ?
Shop with confidence at AmberJewelryDirect.com. In the event you are not completely satisfied with any item, simply contact our customer service team to request a return.
All return requests must be emailed to our customer service department within 30-days of receiving your order. Return requests made later than 30-days cannot be honored. Any item(s) being returned must be sent back in its original condition. A full purchase price refund will be issued, excluding all shipping, handling and any insurance charges.
All returns must be shipped back no later than 5 business days from the date the return is authorized.
To request a return, contact us by emailing customerservice@amberjewelrydirect.com
What is your privacy policy ?
AmberJewelryDirect understands the importance of your privacy, and therefore ensures all your details are managed carefully, ensuring smooth, safe transactions.
Please note our web site contains affiliated links that are managed by third parties, and are beyond the control of AmberJewelryDirect. The privacy policies on these third party links may be different from ours, so make sure to read their policy before providing them with your personal information.
How secure is AmberJewelryDirect.com ?
AmberJewelryDirect.com is protected with 128-bit encryption key over Secure Socket Layer (SSL) to provide the highest level of security.
SSL provides encryption between web browsers and web servers.
How secure are the payment transactions ?
We understand how important security is for online payment transactions. All transactions are carefully managed via 100% secure payment gateway PayPal to ensure safe, smooth online transactions everytime.
What payment methods do you accept ?
We currently only accept payments via PayPal. All transactions are carefully managed via 100% secure payment gateway PayPal to ensure safe, smooth online transactions everytime.
Where do you ship to ?
We ship worldwide, however in the event your country is not listed, please contact customerservice@amberjewelrydirect.com
How do I track my order ?
All parcels are sent via Australia Post standard postage which does not offer a tracking number, and should reach you within 3-10 business days from the date of order. We highly recommend to take the insurance option to ensure you receive your package 100% hassle free, as we can ONLY track shipments on insured goods.
You can enter your order number in our 'track your order' facility located at the very top of the site, or simply click here. If your order status is 'complete' you will receive your item(s) within 10 business days, should your item not arrive within this time frame please contact customerservice@amberjewelrydirect.com
International parcels have to be processed through customs and this may cause a delay at times. We cannot foresee the rate of speed these government agencies will take.
Many countries impose their own customs, duties, tariffs, taxes, etc. on items being shipped from a foreign country. We are not responsible for your country's imposed taxes and other charges. Most items however clear customs with no hassle. We are not responsible for shipments that are seized by customs officials, or seized by foreign governments.
How do I contact AmberJewelryDirect.com ?
We understand the importance of communication. Online shopping doesn't need to be impersonal, so please feel free to contact us with any questions, comments or concerns.
We will make all efforts to contact you within 24 hours of your enquiry.
Email: customerservice@amberjewelrydirect.com
Mailing Address: AmberJewelryDirect
7 Dee Close
Prestons, NSW 2170
Australia
Fax: 61-2-8783-6651
